News

IT finally has an FAQ page!!!

We made a primary list of the most frequent requests that come our way and are not worth wasting your precious time waiting for an IT guy to come and fix, put them together, browsed through some user friendly manuals on web and what do we have!
An all new IT FAQ page!!!
It appears on one of the main tabs above, if you hover your mouse on the grey button, it turns green and also displays some drop-down tabs displaying all the varied topics you might need help with but would like to work out a solution on your own before creating a ticket on the department IT page. :)
We plan to be updating it every now and then, posting newer, simpler problems that help you get that dumb black box to work more efficiently, so keep coming back to the page, may be you find a better solution to your old computer problem. Also, feel free to send us suggestions/comments about the old/new issues.
All said and done, this does not mean that you cannot call your Friendly Neighborhood IT Help Technician about these issues. :) Please feel free to call us/create a ticket whenever needed.
Happy to Help.
IT Helpdesk, NR 220.

Fall IT Hours and New Staff Member

We'd like to welcome our newest staff member, Kajal Miyan. Kajal is starting the second year of her MS degree in Computer Science and will be working in the IT office on a part time basis throughout the fall.

Our updated hours for the fall can be seen on the Contact Us page.

IT Hours - Week of August 17

Next week, I will be transitioning from being an hourly employee to working through a graduate assitantship. Due to this transition, the IT office hours will be changing. Below are the hours we will be open for the week of August 17.

Monday: 1:00-5:00
Tuesday: 8:00-5:00
Wednesday: Closed
Thursday: 8:00-5:00
Friday: 8:00-5:00

Please contact Kelly Millenbah if you have an emergency that cannot wait until the office is open.

Stay tuned for updated hours and a new IT staff member for the semester.

Joshua Hulst
Fisheries and Wildlife Information Technology
220 Natural Resources
517.432.4078
fwhelp@msu.edu

IT Job Opening

The FW IT office is hiring for the fall semester. Read the job description and then Contact Us with a cover letter and résumé.

UPDATE:
The job opening has been filled. Look for later news about the new member of FW IT.

Office Closing

The Fisheries and Wildlife IT office will be closing for the day at 1:00 on Friday July 10. Any emergency requests should be directed to Kelly Millenbah.

Thanks,

FW IT
fwhelp@msu.edu
220 Natural Resources
517.432.4078

FW IT Office Closed

The Fisheries and Wildlife IT office will be closed June 12th through June 21st. All non-urgent requests will be handled on June 22nd. If you have an emergency that cannot wait until the 22nd, please contact Kelly Millenbah by email at millenba@msu.edu.

Please let us know if you have any questions or have an upcoming support request.

Emails Asking for MSU Passwords

A recent scam includes what looks like an official email from Campus IT which requests that you send your username and password to expedite maintenance. These emails are fake. MSU will never ask you for your password over email. While it may look like the email comes from an official address, the reply-to address actually goes to an off-campus address. Please do not respond to these emails, it is best to just ignore them. If you have already responded, your account is now compromised. You should change the password by going here. If you use the same password for other personal accounts (which you should not), you are advised to change those as well. If you have any questions, please contact the IT office at fwhelp@msu.edu or 517-432-4078.

Sharing on Your L:\, M:\ and R:\ Drives

There are many reasons to embrace network file sharing. Sharing economizes on the number of file copies. It also simplifies the management process of file copies. Finally, it allows labs to benefit from disaster recovery options at both the department level (L:\) sharing and the lab level (R:\) sharing.

Every FWHOME user has access to at least two network drives. The R:\ drive and the L:\ drive located under My Computer in Windows. Faculty members also have an additional M:\ drive for their use. In addition, within each L:\ drive is potentially a folder that all lab teammates can access to share and develop web sites.

Below is a brief explanation of the different share locations.

M:\ - My drive

  • This is a smaller drive located on the FWHOME server.
  • Used to provide enterprise space that is secured to each faculty. Mail is a good dataset to backup to your M:\ drive
  • Provides area to copy important locally stored files (on your computer
  • Each night all files are backed up to the archive
  • M:\ drive is located off site. Should any accident occur in your office(fire, flood, smoke, surge) these files will be safe.

L:\ - Lab Drive

  • This is a file server drive located on the FWHOME server.
  • Used to share files between lab users including those in other buildings.
  • Each night all files are backed up to the archive.
  • L:\ drive is located off site. Should any accident occur in the lab(fire, flood, smoke, surge) these files will be safe.

R:\ - Research Drive

  • This is a drive located on a server in each lab, administered by the lab.
  • Large storage capacity for research work.
  • Remember that your R: drive is setup on a machine within your lab. They can be as large as the lab has budget and equipment to provide.
  • Hosting machine allows direct connections of external drives for further copying ease.

Web Folder

  • Located on the L:\ drive.
  • Used as a working folder for lab website development.
  • Multiple users can access and update with FWHOME credentials.
  • Websites can be previewed from anywhere on the department network.
  • Web sites are published from this common location to the web server.

Issues to Consider:

Do you know how to use your shared folders?

They are easy to use. Find them under “My Computer” as a normal drive letter.

Does your lab have an R:\ drive? With enough space? How much is enough?

  • An R:\ drive can be created with one of your old machines and a newly purchased hard drive (internal) that can range from 160 Gbytes to 400 Gbytes. Enough space is the amount needed to provide a full copy of all of your students' critical projects and data. The duration of these backups is also an important factor to determine how long to keep copies and potentially archive copies.

Does your lab use the L:\ drive?

  • All labs have an L:\ drive, as provided by the department. Your lab can use up to 15 Gbytes of space on the L:\ drive. The department's server disk space can be increased through a cost-sharing process that is being initiated right now. This would allow for larger enterprise space while if increase the value of the R:\ drive is still as a locally accessible mass storage device.

Have your lab teammates been using the L:\ drive?

  • Your lab teammates may be attaching documents to each other when they could be simply placing these on the server. Consider this as a first and next best use of the L:\ drive. Again, if more space is desired on the L:\ drive, the department cost-sharing model will be the time to add additional space.

Has your website been edited on the L:\ drive as of yet?

  • If your lab's website has not been placed on your L:\ drive, please contact tech support to have this done.

To hook up your computer to the domain read more here.